About the Role:

Reporting to our NY & NJ Operations Manager, our Assistant Operations manager will be responsible for managing the day-to-day operations of our New Jersey ticket processing location. The ideal candidate will be highly motivated, organized, and be able to support our Operations Manager in optimizing efficiency, ensuring quality standards are met, and coaching the New Jersey Operations team. This role requires a strong attention to detail, ability to follow operational processes, excellent communication skills, and the ability to work in a fast paced environment. This is the perfect opportunity if you love overseeing retail operations, mentoring team members, are interested in growing your career at a start-up, and playing a key role in growing a business!

What You'll Do

• Serve as the first point of contact for Jackpot's NJ Operations team members and train all team members; evaluate performance and provide coaching to meet team goals and KPIs
• Manage day-to-day operations including ticket processing, hardware maintenance, inventory management, and scheduling
• Manage back-end operations and general quality control by maintaining ticket equipment, maximizing the integrity and streamlining of processes, and monitoring execution of processes by team members
• Collaborate with our Operations Manager to develop contingency plans in advance of operational disruptions (facility issues, product outages, staffing gaps) while ensuring daily operations are in alignment with team goals and standards
  
• Track expenses and find cost-saving opportunities without compromising quality or market performance
• Partner with Operations team members in other markets to optimize SOP’s and improve operating efficiencies

About You

• Proven experience in operations or a related role, with a demonstrated ability to manage teams and optimize processes.
• Prior experience in retail, warehouse operations or logistics
• Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
• Strong leadership, organizational, and problem-solving skills.
• Ability to adapt to changing circumstances and work well under pressure.
• Prior start up experience a plus

One of Jackpot’s core values is Lifelong Learning. We don’t believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you’ve read so far sounds exciting but your experience doesn’t quite match what we’re looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.

What We Can Offer You:

• $65-75k base salary + bonus
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, etc.)
• A commitment to career development, mentorship, and growth
• A culture of trust and accountability