Hardware Maintenance Manager
Jackpot.com
Jackpot is on a mission to create the most trusted online lottery and gaming destination and we’re starting by building the world’s most user-friendly digital lottery platform. We are continuing to grow our team, where you will be a key team member and contributor to the business. Our exceptional team members are alumni of some of the best companies in the world: StubHub, Google, Intuit, DoorDash, Lyft, Twitch and more. Come build with us!
About the Role:
The Hardware and Maintenance Manager oversees the technical aspects of the company's hardware infrastructure, including deployment, maintenance, and integration with proprietary systems. This role ensures maximum uptime, efficiency, and scalability for our assembly lines. The ideal candidate will have strong technical expertise in maintaining devices such as scanners and printers.
This role is an exempt role reporting to our Sr. Regional Operations Manager, and is primarily based out of our Columbus, OH, Woburn, MA, or Aurora, CO office (flexibility based on candidate's location). This is the perfect opportunity if you have a passion for creating something new and being the owner and innovator and are interested in growing your career at a start-up.
This role will be expected to travel to our various field offices as well as internationally.
What You’ll Do:
Hardware Management
- Oversee the setup, testing, installation, maintenance, and repair of hardware, including sensors, scanners, industrial printers, and related production devices
- Manage and maintain complex equipment, including motors, breakers, starters, variable speed drives, process control devices, instrumentation, pneumatics, hydraulics, and electrical components
- Troubleshoot, diagnose, and repair malfunctioning machinery, replacing components as needed
- Perform routine maintenance, testing, and calibration of equipment to ensure optimal performance. including motors and electrical components
- Train and support field teams on maintenance, troubleshooting, and technical support to maximize uptime
- Ensure seamless hardware and software integration with IT infrastructure
- Manage hardware lifecycles, including upgrades and decommissioning
- Maintain up-to-date documentation of configurations, installations, and maintenance procedures
- Ability to calibrate process control instruments tight tolerances using calibration equipment
- Install and maintain wiring, switches, relays, and circuit breakers
Project Management
- Lead technical hardware projects from planning to execution, ensuring timely and budget-conscious completion
- Collaborate with cross-functional to ensure seamless integration of hardware and systems, including supporting new market launches
- Create and update process documentation, including work instructions and checklists
Vendor & Hardware Management
- Collaborate with vendors to procure hardware and negotiate contracts
- Partner with 3rd-party vendors to drive hardware innovation and optimize production processes
- Evaluate new technologies and recommend upgrades or replacements
- Maintain asset management records for all hardware and keep accurate records of repairs and services
- Stay updated on hardware advancements and implement improvements as needed
You Ideally Have:
- 5-7 year’s experience in a hardware/maintenance operator role required, knowledge of IT systems a plus
- Technical knowledge in electrical, hardware (scanners, printers etc)
- Expert-level technological know-how with the ability to troubleshoot, solve, repair hardware and technical issues with equipment, operate systems and platforms
- Experience with calibration, maintenance, and repair of complex industrial hardware
- Understanding of schematics and connectivity between electrical components
- Knowledge of hydraulics and rebuilding pneumatic parts
- Ability to read and interpret technical schematics, drawings, and manuals.
- Must be willing to travel up to 40%, including internationally, with a valid driver’s license and passport.
- Ability to reach, bend, stoop, push and/or pull, and occasionally lift/move 40 pounds
What We Can Offer You:
- $75k-90k base salary + bonus with the eligibility for future performance-based equity
- The opportunity to have a voice, say, and “leave your fingerprints” on our product and business
- A commitment to provide you with the benefits of a start-up career without the start-up pains
- Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, etc.)
- 401(k)
- Flexible working hours
- A culture of trust and accountability
Our Core Values:
- Decisiveness
- You don’t fear failure and you don’t fail the same way twice
- You have strong opinions but are also open minded to new ideas
- You aren't just fast, you're the fastest
- Grit
- You persevere in the face of challenges and adapt to change
- You always follow through on your commitments – you live a 1:1 say/do ratio
- You execute with a founder mentality
- Lifelong Learning
- You are always seeking and implementing feedback
- You are not a finished product and are always searching for knowledge and a means to improve yourself
- You embrace and learn from constructive conflict
About Us:
In the United States alone, over 150m people per year purchase a lottery ticket. The $100B lottery industry is one of the last major industries to allow buyers to transact digitally, with ~5% of sales coming from online transactions.
At Jackpot, we’re seeking to change that. We are looking to build the world’s most user-friendly digital lottery and online gaming platform, leading the charge in bringing this industry into the 21st century through innovation and variety. Jackpot brings verified, official state lottery tickets online, by leveraging its digital platform and proprietary technology to give customers the ability to play anytime, via a user-friendly mobile app or desktop experience.
Having recently closed a $42.5M Series A, Jackpot is backed by some of the biggest names in sports, media, and entertainment, including the Dallas Cowboys, New York Yankees, San Francisco 49ers owners' Aurum Partners, the Tish family (co-owners of the New York Giants), Detroit Venture Partners (run by Cleveland Cavaliers owner Dan Gilbert), and BettorCapital. In addition, the round was co-led by Accomplice and Courtside Ventures, with participation from the Kraft Group, Michael Rubin, Sapphire Sport, Haslam Sports Group, Elysian Park Ventures, Arctos Sports Partners, LionTree, Theo Epstein, Fenway Sports Group President Mike Gordon, DraftKings co-founder and CEO Jason Robins, NBA stars James Harden and Joel Embiid, NHL legend Martin Brodeur, musical artist Lil Baby, and Boston Red Sox President and CEO Sam Kennedy, among others.